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TERMS OF USE | CATALOGUE TERMS & CONDITIONS

ORDER TO STORE CATALOGUE: TERMS AND CONDITIONS OF SALE

  • Prices
    • All prices are set at the time of order and prior to processing of sales transaction. 
    • Prices are in effect until December 31st, 2016 however prices are subject to change without notice. 
    • All prices do not include taxes or environmental handling or disposal fees, all which vary by province. 
  • Payment
    • Catalogue transactions are special orders. All in-store promotions, discounts, payment terms, as well as employee discounts do not apply to catalogue sales.   
    • A non-refundable deposit of 15% of total purchase price must be paid when placing an order.  The remaining balance must be paid in full at time of pick-up.
    • Layaway is not available on catalogue sales. 
  • Delivery
    • Delivery to the store for customer pick-up will be free of charge.
    • Shipping timelines vary by store and an estimated shipping window will be provided for all orders.
    • Shipping timelines are approximate and products may arrive earlier or later than the given delivery date. 
    • We will notify the Customer if a product will be unreasonably delayed due to unforeseen circumstances. 
    • If the Customer fails to collect the Goods or accept delivery within 30 days of being notified of their arrival in-store, we may close this transaction and resell the Goods.  In this case, the 15% deposit placed upon order will be forfeited and will not be refunded.
  • Cancellations
    • If the Customer wishes to cancel their order after it has been processed, they will not be entitled to the deposit noted in the payment terms above.   The 15% deposit is non refundable and will be forfeited.
  • Refunds
    • If we are unable to fulfil the order for any reason, we will refund the deposit in full.
    • In the case that we are unable to meet the delivery window provided, the Customer will have the option of (1) accepting new delivery date and continuing with the order or (2) cancelling the order and receiving a full refund for the deposit placed. 
    • Should Goods be damaged or defective upon receipt, a full refund for the deposit will be provided.                             
    • If the Goods are returned within 30 days of purchase, a full refund less the non refundable deposit of 15% will be provided.  Product must be in original condition and in original packaging and must be accompanied with receipt and proof of payment.  Some exceptions may apply.
    • If Goods are paid for in cash, there may be a delay of up to 7 days for a full cash refund to be facilitated.